
Faq
1. What is Portal Games?
Portal Games is a real-life game where you and your friends are locked in a room. You must solve various puzzles and overcome obstacles to escape from the room within one hour.
2. How much does a game cost?
Prices:
Weekdays: 18 AZN
Weekends and public holidays: 20 AZN (per person)
* All games last 60 minutes.
Exceptions:
Bank and Motel games: 16 AZN on weekdays, 18 AZN on weekends and public holidays. These games last 40 minutes.
Jackpot game: 20 AZN on weekdays, 22 AZN on weekends and public holidays. This game lasts 80 minutes.
3. How many people can participate in a game?
A minimum of 2 and a maximum of 10 people can participate in a game.
Exceptions:
The "Torture" game requires a minimum of 3 people.
"Magic Lamp," "Temple," and "Dracula" games can have a minimum of 2 and a maximum of 12 participants.
4. How long does a game last?
All games last 60 minutes.
Exceptions:
Bank and Motel games last 40 minutes.
Jackpot game lasts 80 minutes.
5. What are your working hours?
Branches:
Weekdays: [14:00 - 23:00]
Weekends and public holidays: [12:00 - 23:00]
There are two non-working days per year – January 20 and February 26.
6. Do I need to book a game in advance?
Yes, it is necessary to book in advance. The earlier you book, the better.
7. How to book a game?
You can book a game by visiting our website and reserving the desired game.
8. What discounts are available?
15% - Second game discount:
If a team participates in a second game on the same day, a 15% discount will be applied to all participants of that game.
30% - Birthday discount:
The discount is given only to the birthday person.
The birthday person must present their ID.
An ID photo or copy is not valid for the discount.
Other participants can use other discounts.
25% - Student discount:
Discount is only available to university students.
Students must present their student ID.
A photo or copy of the student ID is not valid for the discount.
A student ID discount is valid for one person (the student themselves) and not for the entire team.
Group (Corporate) Discount:
20-29 people: 10% discount
30-49 people: 15% discount
50 or more people: 20% discount
50% - Portal discount:
Portal Company provides a 50% discount on all Portal games.
To avail this discount, you must book the sessions at 14:00, 15:00, or 16:00 on the website.
Portal Company’s rates for Portal games: All games last 60 minutes and cost 9 AZN. Exceptions:
Bank and Motel (40 minutes) cost 8 AZN.
Jackpot (80 minutes) costs 10 AZN.
Discount conditions:
Portal discount cannot be combined with other discounts.
The discount is valid from Monday to Friday, excluding public holidays.
The discount is valid for a minimum of 3 and a maximum of 10 people.
The discount is only valid for reservations made on the portalgames.az website.
9. In which languages are the games conducted?
The games can be conducted in Azerbaijani, Russian, and English.
10. Do you provide videos from the cameras after the game?
No. Videos are recorded only for security purposes. They are not shared with anyone and are not posted anywhere.
11. Can I use my mobile phone during the game?
No. Mobile phone use is not allowed during the game.
12. Is photography/videography allowed during the game?
No. Photography and videography are prohibited during the game.
13. Is there an age limit for participating in the game?
Anyone aged 8 and above can participate in our games. However, the fear levels vary according to age.
Currently, we have 4 fear levels:
Light: No actors involved. Suitable for ages 8-9. Must be accompanied by a parent.
Standard: Actors are involved and will scare you but will not touch you. Suitable for ages 10-18. Note: Parental consent is required for ages 10-14. Consent can be given in person or by phone.
Hard: Actors are involved, and there may be light touches. Suitable for ages 16 and above.
Ultra Hard: Actors and touches are involved, but the touches are slightly more intense. Suitable for ages 18 and above.
14. Are there any contraindications for the games?
Psychological disorders, heart disease, asthma, epilepsy, intoxication, pregnancy, etc.
15. What games do you have?
Dracula, Madhouse, Witch, Maya, House, Freddy Krueger, Mummy, Demon, Garage, Curse, Temple, Saw 2 , Bunker, Hannibal, Nightmare, Exorcist, Jackpot, Motel, Bank, Nun, Prison, Executioner, Ritual, Maniac, Magic Lamp, Torment, Demonologist, Clown, Trap, Hotel
16.Which games are located in which branches?
We have 12 branches:
Ayna Sultanova Branch – Hannibal, Bunker, Nightmare, Saw-2. Ziya Bünyadov Prospect 13, (+99412) 562 26 99
Seaside Branch – Dracula, Madhouse, Witch, Maya. Khagani 14/16 Street, (+99412) 498 03 52, (+99470) 662 26 99
MUM Branch – Mummy, Demon. Suleyman Taghizade Street 80, (+99412) 594 13 92, (+99450) 505 99 96
5th Floor Branch – House, Freddy Krueger. Molla Veli Vidadi 80 Street, (+99470) 309 26 99
Akhundov Branch – Garage, Curse, Temple. Buniyad Sardarov 3 Street, (+99412) 505 71 55, (+99451) 300 66 99
Af Mall Branch – Prison, Nun, Executioner. Dilara Aliyeva 196 Street, (+99412) 597 97 99, (+99470) 850 85 45
Nasimi Branch – Exorcist. Bul-Bul Prospect 85, (+99412) 596 05 06, (+99470) 731 05 06
Nermimanov Branch – Trap, Clown. Ashiq Ali Street 55, (+99455) 960 02 95
Sharg Branch – Demonologist, Torture. Ulvi Bunyad-Zade Street, (+99470) 362 26 62
28 Mall Branch – Motel, Bank, Jackpot. 28 Mall Shopping Center, 5th floor. (+99477) 762 26 99
Passage Branch – Maniac, Ritual, Magic Lamp. Suleyman Taghizade Street 119, (+99470) 940 02 22
Galaba Branch – Hotel. Hasan bey Zardabi 72, (+99450) 509 52 22
17. Do you only have scary games?
We offer both scary and non-scary games in our portfolio.
18. Classification of games?
Scary Games: Dracula, Madhouse, Witch, Maya, House, Freddy Krueger, Mummy, Demon, Garage, Curse, Temple, Saw-2, Hannibal, Nightmare, Exorcist, Jackpot, Motel, Nun, Edam, Maniac, Ritual, Clown, Trap, Torture, Demonologist, Hotel.
Non-scary Games: Bunker, Prison, Magic Lamp, Bank.
19. Can you choose the level of fear in scary games?
Yes. Each game has 4 levels of fear (light, standard, hard, and Ultra hard). You choose the level before entering the game according to your preference.
20. What is the scariest game?
We are often asked which game is the scariest. It is individual for each person. Some are afraid of darkness, others of sounds. Some fear touch, while others remain indifferent.
21. Do you provide special costumes for the games?
Yes, for the Prison and Madhouse games.
22. Are there insects or animals in your games?
No.
23. What if I encounter difficulties during the game?
If you encounter difficulties during the game, you can request help. Our operator will definitely assist you.
24. If we can't find the exit?
At the end of the time, you will be released.
25. Is it possible to get injured during the game?
No. We follow safety regulations.
26. Where should I apply for vacancies?
Send your CV to our email address hr@portalgames.az.
27. Are there age restrictions for employment?
Yes. 18 and above.
28. Where should I address complaints?
You can call the call center at +994 70 888 02 22 or email us at info@portalgames.az.
29. Can you celebrate birthdays with you?
Yes, you can. To do so, choose the branch where you want to celebrate your birthday and call the call center at +994 70 888 02 22 for detailed information.
30. Can I get a certificate?
Yes, you can. To obtain a certificate, you need to visit our office. The cost of a certificate valid only on weekdays is 18 AZN. The cost of a certificate valid on both weekdays and weekends is 20 AZN. The certificate is valid for 1 month from the date of issue.
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